FAQs
Will my partner/other half/lover know I’ve bought from you?
Not unless you tell them! All our products arrive in a plain satchel or box with nothing about 'Bumpy Cuddles' on them. Our sender info will say 'Health Vibes' or 'Brand Nation', and your bank statement will say 'GGO Hub' or 'Health Vibes'. Do be warned though, your happy mood and jelly legs might give you away.
What are your delivery times?
When all the courier Gods are shining down on us, shipping is usually overnight for standard NZ, 2-5 working days for Aus Express, and 4-10 working days for US and UK. Full details on economy & express options are available at checkout. As we use couriers, once your package leaves our HQ we can't control any delays, but please don't hesitate to contact us about any shipping or order issues.
How do I clean the Freak Sheet?
Our waterproof Freak Sheets are machine washable, so pop them in your washing machine and hang to dry. You can also use a tumble dryer, but this may shorten the lifespan of the inner waterproof material.
How do I clean Bumpy Cuddles?
Bumpy Cuddles has two machine-washable covers: one outer, and one inner (waterproof) cover. Hang to dry.
Are GGO products safe?
Yes!! We test them on ourselves, our friends and our colleagues (not the products we sell obvs, individual test products) to make sure they’re safe and OOOO inducing. All materials and ingredients are used for this exact purpose. For specific ingredient and material breakdowns, check each product's description.
Returns & Refunds
Due to the intimate nature of our products, we’re unable to accept returns or exchanges unless we’ve made an error (like sending the wrong item) or the request falls under the Consumer Guarantees Act or Fair Trading Act. So please choose carefully!
If you're eligible for a return, your item must be sealed (pillows - vacuum sealed), unused, and in the same condition that you received it.
How to Request a Return
To start a return, email us at jellylegs@girlsgetoff.com If your return is approved, we’ll provide a return shipping label and instructions for sending your item back.
Please don’t send anything without contacting us first—unrequested returns won’t be accepted.
Damaged or Incorrect Items
We want you to be happy with your order. If your item arrives damaged, defective, or incorrect, please reach out right away at jellylegs@girlsgetoff.co.nz so we can make it right.
Note: We’re unable to accept returns on sale items or gift cards.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund has been approved. If so, it’ll be automatically processed to your original payment method.
Please allow a little time for your bank or credit card provider to post the refund on your end.
*Please note girls, we're not sexual health professionals. All self-pleasure answers come from our own experience.